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AI Chatbot Development Services
- First-response consistency
- ~2.5× higher
- Deflection of repeat FAQs
- ~35%
- Escalation context
- Full transcript
Indicative anonymized ranges from Digicane delivery patterns — not audited client claims.
Problem
Support teams repeated the same answers across channels with uneven quality.
Approach
Built a grounded conversational assistant over product docs and policies with escalation paths.
Outcome
Higher first-response consistency and clearer handoffs to human agents.
Stack
- LLMs
- RAG
- CRM Connectors