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Voice AI Solutions

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Voice AI Solutions

Digicane Voice AI handles inbound and outbound conversations with natural prosody, multilingual support, and CRM integration — powered by modern TTS/STT and LLM orchestration.

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How it works

  1. 01Define call flows, intents, and escalation rules
  2. 02Connect telephony and CRM systems
  3. 03Deploy voice agents with brand voice customization
  4. 04Measure containment, CSAT proxies, and handoff quality

Timeline

  1. Weeks 1–2: Call flows, intents, and escalation design
  2. Weeks 3–4: Telephony + CRM integration and voice tuning
  3. Weeks 5–7: Pilot on limited queues with KPI dashboards
  4. Week 8+: Scale traffic and refine containment

Risks & mitigations

  • Low containment on edge cases — mitigated with clear escalation rules and weekly review.
  • STT errors in noisy environments — mitigated with confirmation loops on critical fields.
  • CRM field mismatch — mitigated with a mapping workshop before launch.

Outcomes

  • 24/7 coverage without linear headcount growth
  • Consistent brand voice across languages
  • Structured call summaries into your CRM

Frequently asked questions

What can Voice AI agents do?+

Qualify leads, answer FAQs, book appointments, collect information, and escalate complex cases to humans with full context.

Which languages are supported?+

We design multilingual voice agents based on your markets, including Indian language requirements where STT/TTS quality allows.

How do calls escalate to humans?+

Intent, sentiment, or policy rules trigger warm handoff with transcript, collected fields, and reason codes into your contact center.

What KPIs should we track?+

Containment rate, average handle time, escalation quality, appointment booking rate, and CSAT or survey proxies.

Can Voice AI write back to our CRM?+

Yes. Structured summaries, dispositions, and lead fields sync to CRM objects you define during integration.

How do you keep the brand voice consistent?+

Scripted tone guides, approved phrases, and TTS voice selection are locked before go-live and versioned like any other change.

Is recording and consent handled?+

We align prompts and retention with your legal requirements and telephony provider capabilities in each market.

See this solution in your stack

We’ll map integrations, controls, and a pilot path for your team.

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